Terms & Conditions


Website Usage
  1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

  1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Exceltek Group’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Exceltek Group’s web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Exceltek Group at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

  1. Limitations

In no event shall Exceltek Group or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Exceltek Group’s Internet site, even if Exceltek Group or a Exceltek Group authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

  1. Revisions and Errata

The materials appearing on Exceltek Group’s web site could include technical, typographical, or photographic errors. Exceltek Group does not warrant that any of the materials on its web site are accurate, complete, or current. Exceltek Group may make changes to the materials contained on its web site at any time without notice. Exceltek Group does not, however, make any commitment to update the materials.

  1. Links

Exceltek Group has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Exceltek Group of the site. Use of any such linked web site is at the user’s own risk.

  1. Site Terms of Use Modifications

Exceltek Group may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

  1. Governing Law

Any claim relating to Exceltek Group’s web site shall be governed by the laws of the State of Australia without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.


EXCELTEK GROUP is the leading appliance servicing specialist for Newcastle, Maitland, Lake Macquarie and surrounding areas. With over 24 years of experience and over one hundred thousand satisfied customers, our reputation is highly established in the community.

We are a fully Australian, family built business, grown from the ground up and incorporating decades of appliance repair experience.
Exceltek Group will also source and supply white goods, giving you the best advice and working within your specific budget.

Appliance Repair Inquiry

Need your appliance repaired? Get in touch with our expert team now to arrange a quote.
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What our customers have to say about us

Like to say a big thank you to Jason of Exeltek . Customer service ,speedy repairs and Quality 2nd to none. I Highly recommend these guys for all you washing appliance needs. Thanks Again.

Andrew Halson

I highly recommend Exceltek to do the job, very efficient in ordering parts n finishing the job quickly. I would happily recommend Exceltek for any job.

Kelly Laver

Great service, knowledge and prices. Jason took the time to explain everything and was friendly and professional. Highly recommended!

Wendy Brown

Amazing service Exceltek, Thank you. I have no hesitation referring my friends to give you a call.

Yvonne Hopton

Thanks Jason from Exceltek for great customer service and Quality repairs on our appliances would recommend this guy to anyone

Jason Monkley

Great Professional and friendly service. Very experienced technician that repairs appliances quickly. I highly recommend and would use again

Nekon Greer

Jason has been providing his whitegood services to Borrelli Quirk Newcastle Real Estate for a number of years on a regular basis (at least twice a week). Over this time, Jason has proven to be expedient, efficient and professional.

It is very important to our property management division that repairs are carried out promptly and efficiently so our staff are not wasting unnecessary time chasing maintenance providers and to keep our tenants, occupants and landlords happy. I am pleased to be able to say Jason is extremely prompt and does just that.

I have no hesitation in recommending Jason for whitegood repairs and servicing.

Joanne Quirk-Owner Borrelli Quirk Real Estate

Jason is a brilliant Technician. He has been servicing all Equipment and repairs at Bliss hair Artists for over 10 years now. Jason is always on time, quick, and always has the issue fixed in an instant. Jason knows his stuff!! Honest, reliable,extremely reasonable pricing, and nothing is ever a problem. I have 110% Confidence in Jason of EXCELTEK GROUP.

Ian Hanbury

I have known Jason  in a professional capacity since I moved to Acculon Apartments ten years ago. During this time, Jason has effectively addressed a variety of technical problems I have had with numerous appliances from a wide range of manufacturers, including Fisher and Paykel. In his dealings with me, Jason has always been straightforward and accommodating. Jason’s reliability and his communication regarding appointments and problems with appliances are commendable.

Julie Yarrow

Our property continues to utilise Jason at Exceltek Group to look after all of the properties appliances. They are a friendly Newcastle-based appliance repair company that continue to provide exceptional service, efficiency and quality and value for money 100% of the time!!

Jackie Gibbs-Property Manager Quest Newcastle

As a large property management firm, keeping my properties profitable and my clients happy is key to my business. As a result I rely on Jason of EXCELTEK GROUP for my white goods servicing needs. His expertise is bar none, the best in the industry. His reputation is well established amongst the real estate and property management groups in the Newcastle region for over 24 years  and I would personally trust no other to get the job done. I would not hesitate to recommend Exceltek Group & Jason Owen to anyone who demands reliable expertise, professionalism and expedited servicing to keep their properties running successfully. He is always a pleasure to deal with.

Steven Foteff-Foteff Property Group

I would like to thank you for doing such a good job on my dishwasher yesterday. Your service was prompt, efficient and courteous as well as very reasonably priced. Thank you so much. I will be recommending you to all my friends and acquaintances.

Donna Neilley

I am so extremely happy with their high professional prompt service. They went above and beyond to fix 2 of my house hold items. I will definitely recommend to all of my friends and will use them for all my household items if I have issues with them.
Thanks you once again for coming to the rescue.

Karyn Agland

Thank you for being so quick in attending to my broken washing machine Exceltek.
It’s refreshing to deal with such a prompt, reliable, honest and courteous repair company. The cost of the repair wasn’t a shock either!
I would highly recommend your services to anyone in need of a repairman. Your professionalism and excellent service was greatly appreciated.

Garry Threlfo

Jason was a thoroughly professional and pleasant tradesman to deal with. He was extremely helpful and repaired my washing machine quickly after initially being told by another company it couldn’t be repaired. I’ll be using Exceltek again the next time I need an appliance repaired or installed.

Ryan Hodder

Simple to book, on time, no fuss or hassle, knew what he was doing. Thats all you want in a repair person.
Will be using Exceltek again for sure.

Alesha Watson

Jason was fantastic. Friendly, flexible. He txt me when on his way and even though he arrived before me he was more than happy to wait.

Rachel Marxsen

Excellent prompt service! Would totally recommend to anyone need repairs. Thank you.

Michelle Samuel-Henderson

Exceltek Group handles most of the REAL ESTATE and PROPERTY management appliance repair in Newcastle.
While renting through NEXTVIEW PROPERTIES- EXCELTEK GROUP came to fix my dishwasher.
Their service was PROMPT-ON TIME- and the licensed technician knew exactly what was wrong immediately. I was thoroughly impressed. I would recommend EXCELTEK GROUP to anyone who wants the job done, quickly, professionally, and for a competitive price.

Ms. Hannah

Jason Owen came and fixed my washing machine. He has done work for us previously and always turns up on time, is pleasant to deal with and provides an efficient, cost effective service. I won’t call anywhere else now. Thanks.

Karen Piper

I am happy to recommend Jason Owen, of EXCELTEK GROUP. The repairs are always carried out in a professional manner, speedy and he is easy to deal with. No job is too small or too big and Jason is happy to give advice instead of wasting time and money!

Invoices are easy to read and come through electronically making it a quick and easy process. Highly recommended.

Jessica Babb-Property Management Leah Jay

Thankyou for the excellent and prompt service. I wouldn’t hesitate to recommend you to others.

Bob Finlay

Great and fast service. Would recommend to anyone.

Adam Shortland

Fabulous service. Jason was prompt in responding to my initial contact and scheduled a visit very quickly. Service was very friendly and very efficient. Highly recommended.

Roz Hall

Prompt& Excellent service. 10/10 With thanks!


Graham Thornton

Thanks Jason, great job very efficient service. Great customer service

Dale Erwin
Director Medical Workforce| Workforce
Crn Tinonee and Turton Rd, Waratah
Tel 02 4985 3147 | Mob 0406426078 | dale.erwin@hnehealth.nsw.gov.au


Dale Erwin

Fantastic, prompt response to an email enquiry as we were faced with an oven deli na prior to leaving for overseas and had to have a repair installed for the housesitter. Jason was professional, reassuring and most importantly quick! Super satisfied thank you.

Katrina Padman

Jason Owen has done work for me for several years. He always gives excellent service, communicates well and is my first choice for any problems with major home appliances

John Rodger

Jason and the Exceltek Group yet again has provided the highly professional service ; I would recommend without question to all the residents in Waterford County , Chisholm ( and those people who live elsewhere in Newcastle and Maitland) their very efficient and obliging service !!!

Christopher Bean – Developer – Waterford County

Great Service. Work order sent yesterday and job completed today at a reasonable price. This makes for a happy tenant, landlord and property manager. Definitely sending more work your way.



Marshalls Property Management

Lisa Howard – Marshalls Property

I called Jason from Exceltek yesterday regarding malfunctioning washing machine. He assured me over the phone he had the parts in stock required to fix the washing machine based on my description of the problem.
An appointment was made for today. At 8:30 AM Jason turned up. Within a few minutes the faulty parts were replaced with new ones and washing machine was working normal again.
How’s that for service? Unbeatable. I could not believe how quickly and effortlessly Jason did the repair. Very Professional. I will not hesitate to call Jason for any future appliance repairs or replacements. Thanks Jason.

Peter Psaltis

We were very satisfied with the service provided by Jason. Our fridge was not cooling properly and Jason was able to make a service call the morning following our phone call. He quickly identified the problem, replaced the faulty part and the fridge was back to operating properly in no time. All this was done in a friendly and knowledgeable manner. We would definitely use Jason’s services again.

Helen Vorlicek

Very impressed with the quick service. Thank you

Francesca Pala

Very prompt satisfactory service by a very pleasant friendly young man. Thankyou Jason, will highly recommend you to other people.

Laraine Edwards

“5 Stars!- prompt response and service. Very easy to organize and good advice from technician”

Ann Fletcher

“Seemed that Jason was on his way to us soon after our phone call for help. Prompt, pleasant, efficient.”

Brian Doyle

“Very happy with the service received it was both professional and friendly, would recommend Exceltek Group for all your repair work needed.”

Sue Tredinnick

“Very prompt and efficient service within 2hrs from my phone call my washing machine was fixed. Thankyou Jason will recommend you to others”

Sharon Bons

“I was impressed! Thoroughly professional service all round.”

Tom Stuart

“Service was excellent, prices very reasonable and VERY punctual. Highly recommend.”

Garry Cutmore

“Exceptional service from Jason. My washing machine stopped working on Sunday afternoon and after sending an online request for a booking he was there Monday morning at 10.30! I can highly recommend Exceltek Group for your repairs!”

Maegan Boyle

“Prompt, Professional service, Thanks Jason Owen for fixing my oven!”

Maria Larratt

“Jason Owen has been and completed this job. He was GREAT, on time and did good work.”

Michele Purcell

“Quick, efficient, and pleasant. Thank you.”

Julie Cummings

“Excellent. Prompt very detailed search of the problem. Could use credit card to pay straight away and was emailed a receipt immediately. Jason responded promptly to any issues. Thank you.

Kara Osborne

Very professional and friendly service. They came on the day organised, rang 1/2 hr before, fixed our fridge and took credit card payment on the spot. Brilliant. Will definitely use Exceltek Group again.

Jane Pullin

“Jason is very prompt when we called for assistance. His manner is excellent. He is very efficient. A pleasure to deal with.”

Robert Devereaux

“First call back. Same day fix. Excellent service”

Cindy Hawkins

“Great service and found an effective and cost effective way to solve our problem. Would definitely recommend.”

Chloe Ellenbacher

“This has been the best customer service from anyone who has done anything for me and I will highly recommend Jason Owen and Exceltek Group to everyone!!!”

Scott Priestley