Call us today | 0473 025 159


Call us today
0473 025 159

Is my appliance worth repairing or should it be replaced?2022-08-15T12:14:44+10:00

Eighty percent of repairs can be completed at a quarter of the cost of a new appliance. So yes, in most instances it is more cost effective to repair the appliance. Contact us for a quote!

What methods of payment can I use?2022-07-21T15:19:55+10:00

Exceltek Group accepts VISA, MasterCard, EFT, Cheques, and Cash.

Do repairs have a warranty?2022-07-21T15:20:20+10:00

All repairs have a parts and labour warranty for twelve months from date of service.

Is Exceltek Group fully insured and licensed?2022-07-21T15:21:26+10:00

Absolutely! Exceltek Group only employs fully licensed, and insured technicians on their team.

How long do most repairs take?2022-07-21T15:21:58+10:00

On average a 30 minute time frame will solve most repair issues.

Will my appliance be repaired in one visit?2022-07-21T15:22:26+10:00

Exceltek Group stocks a wide range of standard parts used for most appliance repairs. In rare circumstances of unusual faults, parts will be ordered, and an expedited return visit will be arranged at no extra cost.

Will I be able to have service at a convenient time for myself?2022-08-15T12:15:23+10:00

Exceltek Group considers the client first. We will work within your nominated date and two hour time window, school drop off/pick up times and will endeavour to make our service seamless and drama free.

How long have you been in the business?2022-08-15T12:19:30+10:00

Jason Owen has been in the appliance repair business for over 25 years. Prior to opening his own company he was the FISHER & PAYKEL specialist for all of the Newcastle region. He decided to start EXCELTEK GROUP so that he could offer service to ALL BRANDS of appliances. Read our testimonials here.

Do you do quotes?2022-08-15T12:27:20+10:00

Yes we provide quotes. Unfortunately, we cannot provide a quote over the phone as we need to see exactly what is wrong with the appliance in order to provide an accurate quote for repair. If we attend your property to provide a quote, we do not charge you for a second visit (if it is required) to re-attend and fix the issue if ordering parts are required.

Which areas do you service?2022-07-26T16:50:41+10:00

Newcastle, Hunter Valley, Maitland, Lake Macquarie, Port Stephens and surrounding areas


Ipswich (Brassall, West Ipswich, Leichhardt, Churchill, Deebing Heights, Ripley, Raceview, Booval, Bundamba, Chuwar, Karalee, Karana Downs, Redbank, Goodna, Redbank Plains, Brookwater Springfield, Spring Mountain), Brisbane (Forest Lake, Inala, Acacia Ridge, Sunnybank, Sunnybank Hills, Browns Plains, Marsden, Oxley, West Lake, Sinnamon Park, Sherwood, Chelmer, Greenbank, Mount Ommaney)

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