Eighty percent of repairs, can be completed at a quarter of the cost of a new appliances. So yes, it most instances it is more cost effective to repair the appliance.
Exceltek Group accepts VISA, MasterCard, EFT, Cheques, and Cash.
All repairs have a parts and labour warranty for twelve months from date of service.
Absolutely! Exceltek Group only employs fully licensed, and insured technicians on their team.
On average a 30 min time frame will solve most repair issues.
Exceltek Group stocks a wide range of standard parts used for most appliance repairs. In rare circumstances of unusual faults, parts will be ordered, and an expedited return visit will be arranged at no extra cost.
Exceltek Group considers the client first. We will work within your nominated date and two hour time window, school drop off/pick up times and will endeavour to make our service seamless and drama free.
Jason Owen has been in the appliance repair business for over 25 years. Previous to opening his own company he was the FISHER & PAYKEL specialist for all of the Newcastle region. He was in such demand he decided to start EXCELTEK GROUP so that he could offer service to ALL BRANDS of appliances... the response has been through the roof!
Read our testimonials here
Yes we provide quotes. Obviously we cannot provide a quote over the phone- we unfortunately do not have a crystal ball we look into over the phone which tells us what is wrong, we need to see what exactly is wrong with the appliance in order to provide an accurate quote for repair.
There are a million different brands, different issues, different error codes and in order to service you properly, we need to see your appliance. If we attend your property to provide a quote, we do not charge you for a second visit (if it is required) to re-attend and fix the issue if ordering parts are required.
You can see all our service areas right here.
WE SERVICE ALL BRANDS, INCLUDING:
APPLIANCE REPAIR NEWCASTLE
EXCELTEK GROUP is the leading appliance servicing specialist for Newcastle, Maitland, Lake Macquarie and surrounding areas, as well as selected suburbs of Brisbane. With over 24 years of experience and over one hundred thousand satisfied customers, our reputation is highly established in the community.
We are a fully Australian, family built business, grown from the ground up and incorporating decades of appliance repair experience.
Exceltek Group will also source and supply white goods, giving you the best advice and working within your specific budget.
What our customers have to say about us
Like to say a big thank you to Jason of Exeltek . Customer service ,speedy repairs and Quality 2nd to none. I Highly recommend these guys for all you washing appliance needs. Thanks Again.
I highly recommend Exceltek to do the job, very efficient in ordering parts n finishing the job quickly. I would happily recommend Exceltek for any job.
Great service, knowledge and prices. Jason took the time to explain everything and was friendly and professional. Highly recommended!
Amazing service Exceltek, Thank you. I have no hesitation referring my friends to give you a call.
Thanks Jason from Exceltek for great customer service and Quality repairs on our appliances would recommend this guy to anyone
Great Professional and friendly service. Very experienced technician that repairs appliances quickly. I highly recommend and would use again
Jason has been providing his whitegood services to Borrelli Quirk Newcastle Real Estate for a number of years on a regular basis (at least twice a week). Over this time, Jason has proven to be expedient, efficient and professional.
It is very important to our property management division that repairs are carried out promptly and efficiently so our staff are not wasting unnecessary time chasing maintenance providers and to keep our tenants, occupants and landlords happy. I am pleased to be able to say Jason is extremely prompt and does just that.
I have no hesitation in recommending Jason for whitegood repairs and servicing.
Jason is a brilliant Technician. He has been servicing all Equipment and repairs at Bliss hair Artists for over 10 years now. Jason is always on time, quick, and always has the issue fixed in an instant. Jason knows his stuff!! Honest, reliable,extremely reasonable pricing, and nothing is ever a problem. I have 110% Confidence in Jason of EXCELTEK GROUP.
I have known Jason in a professional capacity since I moved to Acculon Apartments ten years ago. During this time, Jason has effectively addressed a variety of technical problems I have had with numerous appliances from a wide range of manufacturers, including Fisher and Paykel. In his dealings with me, Jason has always been straightforward and accommodating. Jason’s reliability and his communication regarding appointments and problems with appliances are commendable.
Our property continues to utilise Jason at Exceltek Group to look after all of the properties appliances. They are a friendly Newcastle-based appliance repair company that continue to provide exceptional service, efficiency and quality and value for money 100% of the time!!
As a large property management firm, keeping my properties profitable and my clients happy is key to my business. As a result I rely on Jason of EXCELTEK GROUP for my white goods servicing needs. His expertise is bar none, the best in the industry. His reputation is well established amongst the real estate and property management groups in the Newcastle region for over 24 years and I would personally trust no other to get the job done. I would not hesitate to recommend Exceltek Group & Jason Owen to anyone who demands reliable expertise, professionalism and expedited servicing to keep their properties running successfully. He is always a pleasure to deal with.
I would like to thank you for doing such a good job on my dishwasher yesterday. Your service was prompt, efficient and courteous as well as very reasonably priced. Thank you so much. I will be recommending you to all my friends and acquaintances.
I am so extremely happy with their high professional prompt service. They went above and beyond to fix 2 of my house hold items. I will definitely recommend to all of my friends and will use them for all my household items if I have issues with them.
Thanks you once again for coming to the rescue.
Thank you for being so quick in attending to my broken washing machine Exceltek.
It’s refreshing to deal with such a prompt, reliable, honest and courteous repair company. The cost of the repair wasn’t a shock either!
I would highly recommend your services to anyone in need of a repairman. Your professionalism and excellent service was greatly appreciated.
Jason was a thoroughly professional and pleasant tradesman to deal with. He was extremely helpful and repaired my washing machine quickly after initially being told by another company it couldn’t be repaired. I’ll be using Exceltek again the next time I need an appliance repaired or installed.
Simple to book, on time, no fuss or hassle, knew what he was doing. Thats all you want in a repair person.
Will be using Exceltek again for sure.
Jason was fantastic. Friendly, flexible. He txt me when on his way and even though he arrived before me he was more than happy to wait.
Excellent prompt service! Would totally recommend to anyone need repairs. Thank you.
Exceltek Group handles most of the REAL ESTATE and PROPERTY management appliance repair in Newcastle.
While renting through NEXTVIEW PROPERTIES- EXCELTEK GROUP came to fix my dishwasher.
Their service was PROMPT-ON TIME- and the licensed technician knew exactly what was wrong immediately. I was thoroughly impressed. I would recommend EXCELTEK GROUP to anyone who wants the job done, quickly, professionally, and for a competitive price.
Jason Owen came and fixed my washing machine. He has done work for us previously and always turns up on time, is pleasant to deal with and provides an efficient, cost effective service. I won’t call anywhere else now. Thanks.
I am happy to recommend Jason Owen, of EXCELTEK GROUP. The repairs are always carried out in a professional manner, speedy and he is easy to deal with. No job is too small or too big and Jason is happy to give advice instead of wasting time and money!
Invoices are easy to read and come through electronically making it a quick and easy process. Highly recommended.
Thankyou for the excellent and prompt service. I wouldn’t hesitate to recommend you to others.
Great and fast service. Would recommend to anyone.
Fabulous service. Jason was prompt in responding to my initial contact and scheduled a visit very quickly. Service was very friendly and very efficient. Highly recommended.
Prompt& Excellent service. 10/10 With thanks!
Thanks Jason, great job very efficient service. Great customer service
Director Medical Workforce| Workforce
Crn Tinonee and Turton Rd, Waratah
Tel 02 4985 3147 | Mob 0406426078 | firstname.lastname@example.org
Fantastic, prompt response to an email enquiry as we were faced with an oven deli na prior to leaving for overseas and had to have a repair installed for the housesitter. Jason was professional, reassuring and most importantly quick! Super satisfied thank you.
Jason Owen has done work for me for several years. He always gives excellent service, communicates well and is my first choice for any problems with major home appliances
Jason and the Exceltek Group yet again has provided the highly professional service ; I would recommend without question to all the residents in Waterford County , Chisholm ( and those people who live elsewhere in Newcastle and Maitland) their very efficient and obliging service !!!
Great Service. Work order sent yesterday and job completed today at a reasonable price. This makes for a happy tenant, landlord and property manager. Definitely sending more work your way.
Marshalls Property Management
I called Jason from Exceltek yesterday regarding malfunctioning washing machine. He assured me over the phone he had the parts in stock required to fix the washing machine based on my description of the problem.
An appointment was made for today. At 8:30 AM Jason turned up. Within a few minutes the faulty parts were replaced with new ones and washing machine was working normal again.
How’s that for service? Unbeatable. I could not believe how quickly and effortlessly Jason did the repair. Very Professional. I will not hesitate to call Jason for any future appliance repairs or replacements. Thanks Jason.
We were very satisfied with the service provided by Jason. Our fridge was not cooling properly and Jason was able to make a service call the morning following our phone call. He quickly identified the problem, replaced the faulty part and the fridge was back to operating properly in no time. All this was done in a friendly and knowledgeable manner. We would definitely use Jason’s services again.
Very impressed with the quick service. Thank you
Very prompt satisfactory service by a very pleasant friendly young man. Thankyou Jason, will highly recommend you to other people.
“5 Stars!- prompt response and service. Very easy to organize and good advice from technician”
“Seemed that Jason was on his way to us soon after our phone call for help. Prompt, pleasant, efficient.”
“Very happy with the service received it was both professional and friendly, would recommend Exceltek Group for all your repair work needed.”
“Very prompt and efficient service within 2hrs from my phone call my washing machine was fixed. Thankyou Jason will recommend you to others”
“I was impressed! Thoroughly professional service all round.”
“Service was excellent, prices very reasonable and VERY punctual. Highly recommend.”
“Exceptional service from Jason. My washing machine stopped working on Sunday afternoon and after sending an online request for a booking he was there Monday morning at 10.30! I can highly recommend Exceltek Group for your repairs!”
“Prompt, Professional service, Thanks Jason Owen for fixing my oven!”
“Jason Owen has been and completed this job. He was GREAT, on time and did good work.”
“Quick, efficient, and pleasant. Thank you.”
“Excellent. Prompt very detailed search of the problem. Could use credit card to pay straight away and was emailed a receipt immediately. Jason responded promptly to any issues. Thank you.
Very professional and friendly service. They came on the day organised, rang 1/2 hr before, fixed our fridge and took credit card payment on the spot. Brilliant. Will definitely use Exceltek Group again.
“Jason is very prompt when we called for assistance. His manner is excellent. He is very efficient. A pleasure to deal with.”
“First call back. Same day fix. Excellent service”
“Great service and found an effective and cost effective way to solve our problem. Would definitely recommend.”
“This has been the best customer service from anyone who has done anything for me and I will highly recommend Jason Owen and Exceltek Group to everyone!!!”
“Jason was great, he was able to get to Nelson Bay to fix our washing machine very quickly. Would recommend highly.”
“Was pleased with the quick response and Jason was very nice and job completed to my satisfaction.”
“Jason was prompt, on time and knew what he was doing! He turned the dreaded service on your white goods/machinery into a pleasurable experience. Well done Jaso”
“Thanks Jason for your fast efficient service, I didn’t even have to wait for my parts, my dryer is going better than ever. Thanks again”
Punctual, reliable and pleasant. Im definitely recommending Exceltek Group.
Thanks Jason for your fast, efficient service, I didn’t even have to wait for parts, my drier is going better than ever. Thanks again, Carol Wright.
Jason was prompt, on time and knew what he was doing! He turned the dreaded service on your whitegoods/appliances into a pleasurable experience. Well done Jason!
Jason got the job done quickly and was very good to deal with. Highly recommend him.
Job well done. Promptly and efficiently.
Prompt, pleasant, clean & tidy in their work & efficient in solving the problem.
Jason Owen from EXCELTEK arrived this morning and has fixed the problem. Very happy with the way the matter has been handled in all areas. Would recommend EXCELTEK GROUP to any other interested parties.
Great attitude. Turned up on time. Fixed everything with no fuss. Cleaned up on completion. Would use again!
Jason Owen of EXCELTEK GROUP PTY LTD did the job well and on time and had no problems. I’m happy to recommend him.
Fantastic service form Jason Owen at the Newcastle branch. Very prompt, professional service. Thanks a million!
Speedy service. Friendly and HONEST.
Super fast and honest repair on our refrigerator. Great service !
Jason Owen is a highly recommended serviceman. Jason is ALWAYS quick to respond to repairs, efficient and also tidy. As the managers of a large self contained property management portfolio, his professionalism and timely manner are paramount to our business. Thanks Jason!
Awesome! Jason was extremely accomodating in coming out quickly. I’m very happy with his professionalism, expertise, price and flexibility in scheduling. I will definitely be using EXCELTEK again. Thank You!
Jeffrey was very happy with workmanship, nice easy going chap with total respect for our home and our appliance is 10 out of 10.
Five Stars- Very professional, prompt, and efficient service to my F&P dishwasher and F&P Oven problems. Highly recommend Jason and the team!
Very happy with service. Jason Owen came on time, gave quote, then returned two days later with the part and quickly fixed the problem. (ignition unit in gas oven). EXCELLENT.
Prompt and very helpful. Very pleasant manner and gave advice on another electrical item which I have acted on.
Absolutely great service. On time, knowledgeable and smooth transaction. Definitely recommend!!
Great service, punctual, friendly and very helpful!
Many thanks for your prompt service of my dishwasher this morning. I have received the emailed receipt.
It’s a pleasure to find such professional service!
Regards, Lyn Pedlow
Jason rang to say he could come earlier than he thought. He was friendly, efficient, polite. Explained what he was doing and what the problem was. I was very happy with his service.
As Emma’s mother, i organised a call for assistance when wash was trapped in the machine. Jason was not only there ASAP, he was honest with his advice and steered us towards a new purchase at an excellent price. Thank you Jason! I would give your business a 10 out of 10 anytime! Molly
Loved the service. SO efficient and on time, really one day early even! Had another appliance that needed attention and this was seen too with just as good attention. This is the type of service i like and would recommend Jason from Exceltek Group to anyone.
We have had Jason repair our oven and refrigerator. On both occasions he has arrived promptly and done the repairs quickly and efficiently. He is professional and friendly and a pleasure to deal with! Exceltek charges are most reasonable. I highly recommend him and wouldn’t go anywhere else!
Presented on time and quickly diagnosed the issue we were having with the dishwasher. Test ran on machine prior to leaving and all seemed to be OK. Pleasant gentleman who completed the job in a professional manner.
Many thanks for your prompt service of my dishwasher this morning. I have received the emailed receipt. Its a pleasure to find such professional service.
Excellent, prompt and friendly service by Jason. Personable and very helpful. Thank you so much!
Your serviceman in the Hunter area has once again showed how quick and experienced he was. I can HIGHLY recommend him for his pleasant manner and quick, quality service.
Jason was great – Fast, efficient and friendly service. 🙂
FANTASTIC SERVICE! Prompt response, great communication and the job was done quickly and efficiently! Thank you so much Jason & Michael :))
Thanks for your help Jason and saving us major expense. Will recommend you and if we ever have to use your services again, no problem. Best wishes Michael and Luisa
FIVE STARS – Very professional, prompt, and efficient service to an F&P dishwasher. Problem diagnosed quickly. Part ordered and repaired within a couple days. Highly recommend Jason and the team!
Very prompt on time arranged. Work completed efficiently. Friendly attitude and well presented. No hesitation in recommending EXCELTEK GROUP.
Jason arrived at promised time. His work was clean, quick and professionally completed. Would recommend highly.
Jason was very easy to deal with, great job, always able to be contacted and very well priced for parts and labour. Jason’s contact number is now in my contact list. Many thanks!
Excellent and extremely prompt service. Thank you so much.
I have used EXCELTEK GROUP a few times now and they have always provided an excellent service. Very friendly and polite tradesmen. Highly recommend EXCELTEK GROUP.
Presented on time, and quickly diagnosed the issue we were having with the dishwasher.Test ran on machine prior to leaving and all seemed to be ok. Pleasant gentleman who completed he job in a professional manner.
We have had Jason repair our oven and our refrigerator. On both occasions he has arrived promptly and done the repairs quickly and efficiently. He is professional and friendly and a pleasure to deal with. Exceltek charges are most reasonable. I highly recommend him and wouldn’t go anywhere else.
Jason was a pleasure to do business with. He was reliable and prompt and it was great to have someone who gave good service.
Appliance Repair Specialists
Jason immediately responded to my enquiry and was on site and problem solved within minutes. Also very respectful of my space. THANK YOU
Excellent service from Jason. Prompt response to our request for service, arrived quickly and fixed the problem in no time at all at a very reasonable price. Really knew what he was doing and had the necessary spare parts on hand.
When I rang around to find someone to fix our cooktop I was recommended from other tradesmen to call Jason and EXCELTEK GROUP. He came out, found the problem, ordered the part, and returned to complete the job as quick as possible in these troubled times. (He even wore a mask) I was very happy with the service provided and if needed, I would definitely call on him again in the future.
Efficient and professional crew. It was pleasing to see the team using the addition PPE in the midst of COVID 19 pandemic.
Nothing is too much for Jason. Always on time and service is second to none. Thanks Jason!
Outstanding service!!! Highly recommended.
Great service! Came the next day. Washing machine working like new again!
Fast, prompt service and a very reasonable price to repair my freezer. I would have no hesitation in recommending Jason and his team.
Great Service! Arrived at stated time. Jason and Michael wasted no time in finding the fault with the fridge that was tripping the power circuit.They had the replacement defrost element in their UTE.
All fixed in no time. They were very friendly and know all about home appliances. I am a VERY happy customer. Great people to deal with. Highly recommend EXCELTEK GROUP. They are excellent.
Great service – and keeping my F&P laundry appliances alive!
Excellent service from Jason. Prompt response to our request for service, arrived quickly and fixed the problem in no time at all at a very reasonable price. REALLY knew what he was doing and had the necessary spare parts on hand.
Would recommend this service-Jason was reliable, helpful and a pleasure to do business with.
Good service. Arrived promptly and tested work before leaving. Would highly recommend.
Fabulous service from friendly and professional tradesmen. Would totally recommend to all!!
Very friendly and efficient servicemen. Good and fast service. Would highly recommend, thank you!
Prompt service. Solved the problem quickly. Jason replaced the part and had refrigerator running in less than an hour. Highly recommend.
All round good service, reasonable price, nice friendly guy.
Great business and service. Our house was going on the marked and we needed the oven fixed. Booked in a few days later, fixed the element on the spot and checked the hot plate. Would highly recommend.
Once again, Jason was prompt, efficient and fixed the problem. No complaints here!
Great service. Very friendly. Turned up on time. Recommended.
Jason was prompt and friendly and where he could have replaced a part he opted to use on that was not being used in my machine, thereby reducing my cost. Have no hesitation recommending him.
10 out of 10!!!
Great service, friendly staff. I cannot recommend them highly enough. Very happy with the work.
Really impressed. Came to my house for repair very promptly. Arrived on time after a courtesy call before arriving. Very quickly diagnosed the problem and fixed it within 30 minutes. There were very polite and removed their boots at the door. Would highly recommend their service to anyone.
Jason was excellent. Quick, efficient, professional and a lovely man.
Jason was a pleasure to do business with. He was reliable and prompt and was great to have someone who provided good service.
Excellent, prompt and friendly service by Jason. Personable and very helpful. Thank you so much.
Fantastic service. Prompt response, great communication and the job was done quickly and efficiently. Thank you so much Jason (and Michael!!)
Jason was great- fast, efficient and friendly service.
Your serviceman in the Hunter area has once again showed how quick and experienced he was.
I can highly recommend him for his pleasant manner and quick, quality service.
Thanks for your help Jason and saving us a major expense. Will recommend you and if we have to use your services again we will be calling. Best wishes.
Five stars! Very professional, prompt and efficient service with F&P dishwasher. Problem diagnosed quickly. Part ordered and repaired within a couple of days. Highly recommend Jason and his team.
Very prompt on time arranged. Work completed efficiently. Friendly attitude and well presented. No hesitation recommending him.
Jason arrived at promised time. His work was clean, quick and professionally completed. Would highly recommend him.
Jason was very easy to deal with. Great job as always. Was able to be contacted, very well priced for parts and labour. Jason’s contact number in now in my contact list. Many thanks.
Excellent and extremely prompt service. Thank you so much.
I have used EXCELTEK GROUP a few times now and they have always provided and excellent service. Very friendly and polite tradesmen. Highly recommend EXCELTEK GROUP.