EXCELTEK GROUP is the leading appliance servicing specialist for Newcastle, Maitland, Lake Macquarie and surrounding areas. With over 24 years of experience and over one hundred thousand satisfied customers, our reputation is highly established in the community.

We are a fully Australian, family built business, grown from the ground up and incorporating decades of appliance repair experience.
Exceltek Group will also source and supply white goods, giving you the best advice and working within your specific budget.

Appliance Repair Inquiry

Need your appliance repaired? Get in touch with our expert team now to arrange a quote.
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What our customers have to say about us

Like to say a big thank you to Jason of Exeltek . Customer service ,speedy repairs and Quality 2nd to none. I Highly recommend these guys for all you washing appliance needs. Thanks Again.

Andrew Halson

I highly recommend Exceltek to do the job, very efficient in ordering parts n finishing the job quickly. I would happily recommend Exceltek for any job.

Kelly Laver

Great service, knowledge and prices. Jason took the time to explain everything and was friendly and professional. Highly recommended!

Wendy Brown

Amazing service Exceltek, Thank you. I have no hesitation referring my friends to give you a call.

Yvonne Hopton

Thanks Jason from Exceltek for great customer service and Quality repairs on our appliances would recommend this guy to anyone

Jason Monkley

Great Professional and friendly service. Very experienced technician that repairs appliances quickly. I highly recommend and would use again

Nekon Greer

Jason has been providing his whitegood services to Borrelli Quirk Newcastle Real Estate for a number of years on a regular basis (at least twice a week). Over this time, Jason has proven to be expedient, efficient and professional.

It is very important to our property management division that repairs are carried out promptly and efficiently so our staff are not wasting unnecessary time chasing maintenance providers and to keep our tenants, occupants and landlords happy. I am pleased to be able to say Jason is extremely prompt and does just that.

I have no hesitation in recommending Jason for whitegood repairs and servicing.

Joanne Quirk-Owner Borrelli Quirk Real Estate

Jason is a brilliant Technician. He has been servicing all Equipment and repairs at Bliss hair Artists for over 10 years now. Jason is always on time, quick, and always has the issue fixed in an instant. Jason knows his stuff!! Honest, reliable,extremely reasonable pricing, and nothing is ever a problem. I have 110% Confidence in Jason of EXCELTEK GROUP.

Ian Hanbury

I have known Jason  in a professional capacity since I moved to Acculon Apartments ten years ago. During this time, Jason has effectively addressed a variety of technical problems I have had with numerous appliances from a wide range of manufacturers, including Fisher and Paykel. In his dealings with me, Jason has always been straightforward and accommodating. Jason’s reliability and his communication regarding appointments and problems with appliances are commendable.

Julie Yarrow

Our property continues to utilise Jason at Exceltek Group to look after all of the properties appliances. They are a friendly Newcastle-based appliance repair company that continue to provide exceptional service, efficiency and quality and value for money 100% of the time!!

Jackie Gibbs-Property Manager Quest Newcastle

As a large property management firm, keeping my properties profitable and my clients happy is key to my business. As a result I rely on Jason of EXCELTEK GROUP for my white goods servicing needs. His expertise is bar none, the best in the industry. His reputation is well established amongst the real estate and property management groups in the Newcastle region for over 24 years  and I would personally trust no other to get the job done. I would not hesitate to recommend Exceltek Group & Jason Owen to anyone who demands reliable expertise, professionalism and expedited servicing to keep their properties running successfully. He is always a pleasure to deal with.

Steven Foteff-Foteff Property Group

I would like to thank you for doing such a good job on my dishwasher yesterday. Your service was prompt, efficient and courteous as well as very reasonably priced. Thank you so much. I will be recommending you to all my friends and acquaintances.

Donna Neilley

I am so extremely happy with their high professional prompt service. They went above and beyond to fix 2 of my house hold items. I will definitely recommend to all of my friends and will use them for all my household items if I have issues with them.
Thanks you once again for coming to the rescue.

Karyn Agland

Thank you for being so quick in attending to my broken washing machine Exceltek.
It’s refreshing to deal with such a prompt, reliable, honest and courteous repair company. The cost of the repair wasn’t a shock either!
I would highly recommend your services to anyone in need of a repairman. Your professionalism and excellent service was greatly appreciated.

Garry Threlfo

Jason was a thoroughly professional and pleasant tradesman to deal with. He was extremely helpful and repaired my washing machine quickly after initially being told by another company it couldn’t be repaired. I’ll be using Exceltek again the next time I need an appliance repaired or installed.

Ryan Hodder

Simple to book, on time, no fuss or hassle, knew what he was doing. Thats all you want in a repair person.
Will be using Exceltek again for sure.

Alesha Watson

Jason was fantastic. Friendly, flexible. He txt me when on his way and even though he arrived before me he was more than happy to wait.

Rachel Marxsen

Excellent prompt service! Would totally recommend to anyone need repairs. Thank you.

Michelle Samuel-Henderson

Exceltek Group handles most of the REAL ESTATE and PROPERTY management appliance repair in Newcastle.
While renting through NEXTVIEW PROPERTIES- EXCELTEK GROUP came to fix my dishwasher.
Their service was PROMPT-ON TIME- and the licensed technician knew exactly what was wrong immediately. I was thoroughly impressed. I would recommend EXCELTEK GROUP to anyone who wants the job done, quickly, professionally, and for a competitive price.

Ms. Hannah

Jason Owen came and fixed my washing machine. He has done work for us previously and always turns up on time, is pleasant to deal with and provides an efficient, cost effective service. I won’t call anywhere else now. Thanks.

Karen Piper

I am happy to recommend Jason Owen, of EXCELTEK GROUP. The repairs are always carried out in a professional manner, speedy and he is easy to deal with. No job is too small or too big and Jason is happy to give advice instead of wasting time and money!

Invoices are easy to read and come through electronically making it a quick and easy process. Highly recommended.

Jessica Babb-Property Management Leah Jay

Thankyou for the excellent and prompt service. I wouldn’t hesitate to recommend you to others.

Bob Finlay

Great and fast service. Would recommend to anyone.

Adam Shortland

Fabulous service. Jason was prompt in responding to my initial contact and scheduled a visit very quickly. Service was very friendly and very efficient. Highly recommended.

Roz Hall

Prompt& Excellent service. 10/10 With thanks!


Graham Thornton

Thanks Jason, great job very efficient service. Great customer service

Dale Erwin
Director Medical Workforce| Workforce
Crn Tinonee and Turton Rd, Waratah
Tel 02 4985 3147 | Mob 0406426078 |


Dale Erwin

Fantastic, prompt response to an email enquiry as we were faced with an oven deli na prior to leaving for overseas and had to have a repair installed for the housesitter. Jason was professional, reassuring and most importantly quick! Super satisfied thank you.

Katrina Padman

Jason Owen has done work for me for several years. He always gives excellent service, communicates well and is my first choice for any problems with major home appliances

John Rodger

Jason and the Exceltek Group yet again has provided the highly professional service ; I would recommend without question to all the residents in Waterford County , Chisholm ( and those people who live elsewhere in Newcastle and Maitland) their very efficient and obliging service !!!

Christopher Bean – Developer – Waterford County

Great Service. Work order sent yesterday and job completed today at a reasonable price. This makes for a happy tenant, landlord and property manager. Definitely sending more work your way.



Marshalls Property Management

Lisa Howard – Marshalls Property

I called Jason from Exceltek yesterday regarding malfunctioning washing machine. He assured me over the phone he had the parts in stock required to fix the washing machine based on my description of the problem.
An appointment was made for today. At 8:30 AM Jason turned up. Within a few minutes the faulty parts were replaced with new ones and washing machine was working normal again.
How’s that for service? Unbeatable. I could not believe how quickly and effortlessly Jason did the repair. Very Professional. I will not hesitate to call Jason for any future appliance repairs or replacements. Thanks Jason.

Peter Psaltis

We were very satisfied with the service provided by Jason. Our fridge was not cooling properly and Jason was able to make a service call the morning following our phone call. He quickly identified the problem, replaced the faulty part and the fridge was back to operating properly in no time. All this was done in a friendly and knowledgeable manner. We would definitely use Jason’s services again.

Helen Vorlicek

Very impressed with the quick service. Thank you

Francesca Pala

Very prompt satisfactory service by a very pleasant friendly young man. Thankyou Jason, will highly recommend you to other people.

Laraine Edwards

“5 Stars!- prompt response and service. Very easy to organize and good advice from technician”

Ann Fletcher

“Seemed that Jason was on his way to us soon after our phone call for help. Prompt, pleasant, efficient.”

Brian Doyle

“Very happy with the service received it was both professional and friendly, would recommend Exceltek Group for all your repair work needed.”

Sue Tredinnick

“Very prompt and efficient service within 2hrs from my phone call my washing machine was fixed. Thankyou Jason will recommend you to others”

Sharon Bons

“I was impressed! Thoroughly professional service all round.”

Tom Stuart

“Service was excellent, prices very reasonable and VERY punctual. Highly recommend.”

Garry Cutmore

“Exceptional service from Jason. My washing machine stopped working on Sunday afternoon and after sending an online request for a booking he was there Monday morning at 10.30! I can highly recommend Exceltek Group for your repairs!”

Maegan Boyle

“Prompt, Professional service, Thanks Jason Owen for fixing my oven!”

Maria Larratt

“Jason Owen has been and completed this job. He was GREAT, on time and did good work.”

Michele Purcell

“Quick, efficient, and pleasant. Thank you.”

Julie Cummings

“Excellent. Prompt very detailed search of the problem. Could use credit card to pay straight away and was emailed a receipt immediately. Jason responded promptly to any issues. Thank you.

Kara Osborne

Very professional and friendly service. They came on the day organised, rang 1/2 hr before, fixed our fridge and took credit card payment on the spot. Brilliant. Will definitely use Exceltek Group again.

Jane Pullin

“Jason is very prompt when we called for assistance. His manner is excellent. He is very efficient. A pleasure to deal with.”

Robert Devereaux

“First call back. Same day fix. Excellent service”

Cindy Hawkins

“Great service and found an effective and cost effective way to solve our problem. Would definitely recommend.”

Chloe Ellenbacher

“This has been the best customer service from anyone who has done anything for me and I will highly recommend Jason Owen and Exceltek Group to everyone!!!”

Scott Priestley

“Jason was great, he was able to get to Nelson Bay to fix our washing machine very quickly. Would recommend highly.”

Allan Fisher

“Was pleased with the quick response and Jason was very nice and job completed to my satisfaction.”

Elaine Ellery

“Jason was prompt, on time and knew what he was doing! He turned the dreaded service on your white goods/machinery into a pleasurable experience. Well done Jaso”

Gary Jones

“Thanks Jason for your fast efficient service, I didn’t even have to wait for my parts, my dryer is going better than ever. Thanks again”

Carol Wright

Punctual, reliable and pleasant. Im definitely recommending Exceltek Group.

Lisa Potter

Thanks Jason for your fast, efficient service, I didn’t even have to wait for parts, my drier is going better than ever. Thanks again, Carol Wright.

Carol Wright

Jason was prompt, on time and knew what he was doing! He turned the dreaded service on your whitegoods/appliances into a pleasurable experience. Well done Jason!

Gary Jones

Jason got the job done quickly and was very good to deal with. Highly recommend him.


Job well done. Promptly and efficiently.

Matt Willoughby

Prompt, pleasant, clean & tidy in their work & efficient in solving the problem.

Keith Finnie

Jason Owen from EXCELTEK arrived this morning and has fixed the problem. Very happy with the way the matter has been handled in all areas. Would recommend EXCELTEK GROUP to any other interested parties.

Ray McDowall

Great attitude. Turned up on time. Fixed everything with no fuss. Cleaned up on completion. Would use again!

David Zammit

Jason Owen of EXCELTEK GROUP PTY LTD did the job well and on time and had no problems. I’m happy to recommend him.

Justin Folland

Fantastic service form Jason Owen at the Newcastle branch. Very prompt, professional service. Thanks a million!

Janine McGrath

Speedy service. Friendly and HONEST.

Phil and Renate Daly

Super fast and honest repair on our refrigerator. Great service !

Perry Lamb

Jason Owen is a highly recommended serviceman. Jason is ALWAYS quick to respond to repairs, efficient and also tidy. As the managers of a large self contained property management portfolio, his professionalism and timely manner are paramount to our business. Thanks Jason!

Joanne Quirk

Joanne Quirk – Borelli Quirk Real Estate

Awesome! Jason was extremely accomodating in coming out quickly. I’m very happy with his professionalism, expertise, price and flexibility in scheduling. I will definitely be using EXCELTEK again. Thank You!

Kristy De Lore

Jeffrey was very happy with workmanship, nice easy going chap with total respect for our home and our appliance is 10 out of 10.


Five Stars- Very professional, prompt, and efficient service to my F&P dishwasher and F&P Oven problems. Highly recommend Jason and the team!

Helen Krstinovski

Very happy with service. Jason Owen came on time, gave quote, then returned two days later with the part and quickly fixed the problem. (ignition unit in gas oven). EXCELLENT.

John Wilson

Prompt and very helpful. Very pleasant manner and gave advice on another electrical item which I have acted on.

Gill Chidgey

Absolutely great service. On time, knowledgeable and smooth transaction. Definitely recommend!!

Tim Hamilton

Great service, punctual, friendly and very helpful!

Lisa Stanton

Hi Exceltek,

Many thanks for your prompt service of my dishwasher this morning. I have received the emailed receipt.

It’s a pleasure to find such professional service!

Regards, Lyn Pedlow

Lyn Pedlow

Jason rang to say he could come earlier than he thought. He was friendly, efficient, polite. Explained what he was doing and what the problem was. I was very happy with his service.

Heather Tavener

As Emma’s mother, i organised a call for assistance when wash was trapped in the machine. Jason was not only there ASAP, he was honest with his advice and steered us towards a new purchase at an excellent price. Thank you Jason! I would give your business a 10 out of 10 anytime! Molly

Emma O’Leary

Loved the service. SO efficient and on time, really one day early even! Had another appliance that needed attention and this was seen too with just as good attention. This is the type of service i like and would recommend Jason from Exceltek Group to anyone.


We have had Jason repair our oven and refrigerator. On both occasions he has arrived promptly and done the repairs quickly and efficiently. He is professional and friendly and a pleasure to deal with! Exceltek charges are most reasonable. I highly recommend him and wouldn’t go anywhere else!


Presented on time and quickly diagnosed the issue we were having with the dishwasher. Test ran on machine prior to leaving and all seemed to be OK. Pleasant gentleman who completed the job in a professional manner.

Jeanette Gatgens

Hi Exceltek

Many thanks for your prompt service of my dishwasher this morning. I have received the emailed receipt. Its a pleasure to find such professional service.

Lyn Pedlow

Excellent, prompt and friendly service by Jason. Personable and very helpful. Thank you so much!


Your serviceman in the Hunter area has once again showed how quick and experienced he was. I can HIGHLY recommend him for his pleasant manner and quick, quality service.

Steve Owens

Jason was great – Fast, efficient and friendly service. 🙂

Kim McFayden

FANTASTIC SERVICE! Prompt response, great communication and the job was done quickly and efficiently! Thank you so much Jason & Michael :))

Lesley Read

Thanks for your help Jason and saving us major expense. Will recommend you and if we ever have to use your services again, no problem. Best wishes Michael and Luisa

Michael Fitzgerald

FIVE STARS – Very professional, prompt, and efficient service to an F&P dishwasher. Problem diagnosed quickly. Part ordered and repaired within a couple days. Highly recommend Jason and the team!

Randall Group

Very prompt on time arranged. Work completed efficiently. Friendly attitude and well presented. No hesitation in recommending EXCELTEK GROUP.

Jeanette Bailey

Jason arrived at promised time. His work was clean, quick and professionally completed. Would recommend highly.

John Kelly

Jason was very easy to deal with, great job, always able to be contacted and very well priced for parts and labour. Jason’s contact number is now in my contact list. Many thanks!

Joanne Stewart

Excellent and extremely prompt service. Thank you so much.

Linda Webster

I have used EXCELTEK GROUP a few times now and they have always provided an excellent service. Very friendly and polite tradesmen. Highly recommend EXCELTEK GROUP.

Josslyn Harrower

Presented on time, and quickly diagnosed the issue we were having with the dishwasher.Test ran on machine prior to leaving and all seemed to be ok. Pleasant gentleman who completed he job in a professional manner.

Jeanette Gatgens

We have had Jason repair our oven and our refrigerator. On both occasions he has arrived promptly and done the repairs quickly and efficiently. He is professional and friendly and a pleasure to deal with. Exceltek charges are most reasonable. I highly recommend him and wouldn’t go anywhere else.

John Wilson

Jason was a pleasure to do business with. He was reliable and prompt and it was great to have someone who gave good service.

Carol McEwan