Testimonials & Reviews | Exceltek Group

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Exceltek Group Appliance Repairs

4.4

Based on 58 reviews

Newcastle - Exceltek Group Appliance Repairs

4.1

Based on 37 reviews

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Brisbane - Exceltek Group Appliance Repairs

4.7

Based on 21 reviews

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Teenamol Thomas thzvhb

1687325687

This is the best company I ever deal with, good customer care, if someone looking for any appliance repair don’t look around anyone else,Jason is the best, punctual, price very reasonable too

Emma Johnson

1687223409

Jason and his team went above and beyond to help. Professional service with a smile I’d highly recommend anyone looking for a professional job done. Even My little dog loved the team.Thanks guys

Vanessa Carr

1682644399

I can definitely recommend Exceltek. Easy to communicate with and was able to book me in quickly. They swiftly diagnosed the problem, explained the issue and fixed my washing machine. Great service!

Ramona Azzopardi

1678142367

THE BEST!! There is literally absolutely nothing that these guys can’t fix!! Amazing and incredible service, lovely to deal with, and they also always manage to save you money!It’s a no-brainer!! Whenever I need something fixed - this is the ONLY company I will ever use! 🙌🏼

Luke Gageler

1678010368

I have used Exceltek Group Appliance Repairs on multiple occasions for different appliances. They have been amazing to deal with, assist promptly and provide professional friendly service. I will continue to use this company without hesitation as I have been extremely happy with them.

Judith Merryweather

1674773041

Have used EXCELTEK Group a number of times. This time they were prompt and fixed the problem. Good communications too! Would definitely recommend.

John Grover

1660033423

Very polite on time and know what they are doing , taking time to listen and explain each step and results of the repairs. The costs are fair. Highly recommend them.

Raymond Watkins

1660007341

Michael was our technician. What a lovely knowledgeable young guy. Not only was he presentable & polite but was very skilled in his profession. I would have no trouble recommending Exceltek Group Services. Very professional, prompt & reliable. Cost efficient to get repairs done.

Phillip Turnbull

1657778160

Easy from the first phone call to completion. Very happy will recommend Phil Turnbull

WARREN ZAHNOW

1656286880

I rang them they got back to with in an hour or so and they were here and looked at the dishwasher with in half an hourFound the problem and ordered the parts neededWhen they had received the parts they rang and were here again with in 20 minutes and repaired the dishwasher excellent response and time great service would recommend and will continue to use again in the future if needed

Collette N

1653034311

A company that provides excellent communication from the initial contact with Jacinta at Head Office to Neil who offered outstanding same day service after hours to repair a Fisher & Paykel washing machine issue. Neil contacted me promptly, providing text/phone call updates to arrival time. He diagnosed the issue with knowledgeable efficiency and explanation. New part was installed, machine tested for any other issues (thankfully none!) rebalanced correctly and all at an affordable cost. How refreshing to meet a friendly, reliable, professional, knowledgeable and efficient technician! Highly recommended 5 stars

Dave Baker

1652863908

Neil was prompt and experienced. Did the job in no time.

Richard and Kerry Evenson

1652836838

Prompt ,Professional,High degree of knowledge.When only the best will do.

Carla Brown

1652164392

I contacted this company as my dryer had stopped heating. They were able to come out the following day and fix the issue. Very prompt and professional service.

Robyn Pen

1651607154

Always great service and very knowledgeable technician.

Mick higginbottom

1649664795

Great people to deal with, just waiting on a refund. Very knowledgeable.

Robyn Pen

1647727070

Very knowledgeable,fast efficient service.

Chris Travis

1647599167

Great communication and the best idea to repair my appliance rather than replace them. Thanks

Chris Travis

1647512245

Great communication throughout the whole process.They were clear with time for arrival and when parts would come. There were no surprises.I would recommend very highly to anyone needing a repair service.

Sheree Johnson

1645444650

So glad to have found Neil and Exceltek. Bought a second hand F&P dryer that needed a service and a replacement part. Neil was knowledgeable, professional and great value and I’d happily recommend him to anyone.

Peter Lapworth

1645088023

Had Neil out to install my new dishwasher. He was very professional and ran me through all the functions and settings once installed. I highly recommend him and would use again.

Krystan R

1644998225

My Fisher & Paykel dish drawer failed. I was on the phone forever with F&P and gave up. Then I found out that exceltek was an authorised fisher & paykel specialists and I called them. Neil came out at the exact day and time as arranged with the office manager and life is good! Thank you so much Neil!

Kathy Dyson

1644998098

Neil come and repaired our dishwasher. He was super knowledgeable, polite, professional and most of all on time. We will definitely be using Excelteck again for our white good repairs. Thanks so much Neil!!

Kirsty North

1644919464

Very professional service! When I thought my dryer was completely had it, and I was going to be up for a new one. Neil came to take a look and was very helpful, professional and dryer was back to as good as new in no time!Would highly recommend

Libby Penny

1644918818

Would highly recommend Exceltek, especially for Fisher and Paykel repairs. Neil was very friendly and thorough and fixed the problem straight away as well as offering extra advice on maintenance.

Ryan Casha Racing

1644910213

Highly recommend. Great service, was punctual and Neil found the issue as soon as he took a look. Knowledgeable, affordable and great service. Much appreciated.

william laurie

1644902074

Professional and honest work will definitely be calling again

Rosemary Dodds

1644896256

Thoroughly happy with the service and repair of my washing machine. Service engineer very knowledgeable and explanation regarding repair was easy to understand am happy to recommend Exceltek

Patricia Davidson

1644893394

Neil found the problem straight away and fixed it. I would use him again and recommend his service.

Terry Seiver

1607553130

Jason just fixed a couple of issues with out Fisher & Paykel fridge. His service was first rate. Highly recommend.

Jennifer Robinson

1597440419

Great communication, quick to return calls, professional, prompt, clean and economical. Highly recommend this company.

Patricia Tanner

1588150723

Cheerful and professional. Very reasonable call out fee and we were lucky that they were able to fix our dryer in that designated time so didn't have to pay for any extras.

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Jason and the Exceltek Group yet again have provided their highly professional service. I would recommend them without question to all the residents in Waterford County, Chisholm (and those people who live elsewhere in Newcastle and Maitland) their very efficient and obliging service!!

Christopher Bean, Developer - Waterford County

5 Stars! Prompt response and service. Very easy to organise and good advice from technician.

Ann Fletcher

Once again, Jason was prompt, efficient and fixed the problem. No complaints here!

Jan Cleary

Prompt, pleasant, clean & tidy in their work and efficient in solving the problem.

Keith Finnie

Great business and service. Our house was going on the market and we needed the oven fixed. Booked in a few days later, fixed the element on the spot and checked the hot plate. Would highly recommend.

Naomi Kauter

Jason Owen came and fixed my washing machine. He has done work for us previously and always turns up on time, is pleasant to deal with and provides and efficient, cost-effective service. I won’t call anywhere else now. Thanks.

Karen Piper

Great and fast service. Would recommend to anyone.

Adam Shortland

Great attitude. Turned up on time. Fixed everything with no fuss. Cleaned up on competition. Would use again!

David Zammit

Jason rang to say he could come earlier than he thought. He was friendly, efficient and polite. Explained what he was doing and what the problem was. I was very happy with his service.

Heather Tavener

10 out of 10!!! Great service, friendly staff. I cannot recommend them highly enough. Very happy with the work.

Andrew Tierney

Simple to book, on time, no fuss or hassle, knew what he was doing. That’s all you want in a repair person. Will be using Exceltek again for sure.

Alesha Watson

Very prompt satisfactory service by a very pleasant friendly young man. Thankyou Jason, will highly recommend you to other people.

Laraine Edwards

Nothing is too much for Jason. Always on time and service is second to none. Thanks Jason!

Ken Daly

Quick, efficient, and pleasant. Thank you.

Julie Cummings

Prompt, professional service. Thanks Jason Owen for fixing my oven!

Maria Larratt

Very happy with the service. Jason Owen came on time, gave a quote then returned two days later with the part and quickly fixed the problem. (ignition unit in gas oven). EXCELLENT

John Wilson

Exceptional service from Jason. My washing machine stopped working on Sunday afternoon and after sending an online request for a booking he was there Monday morning at 10:30! I can highly recommend Exceltek Group for you appliance repairs.

Maegan Boyle

Great Service. Work order sent yesterday and job completed today at a reasonable price. This makes for a happy tenant, landlord and property manager. Definitely sending more work your way!

Lisa Howard, Marshalls Property

Very impressed with the quick service. Thank you.

Francesca Pala

Loved the service. SO efficient and on time, really one day early even! Had another appliance that needed attention and this was seen too with just as good attention. This is the type of service I like and would recommend Jason from Exceltek Group to anyone.

Eileen Chaloner

Jason arrived at promised time. his work was clean, quick and professionally completed. Would recommend highly.

John Kelly

Excellent, prompt and friendly service by Jason. Personable and very helpful. Thank you so much!

Amy Carter

Absolutely great service. On time, knowledgeable and smooth transaction. Definitely recommend!!

Tim Hamilton

Punctual, reliable and pleasant. I’m definitely recommending Exceltek Group.

Lisa Potter

All round good service, reasonable price and a nice friendly guy.

Cheryl McGregor

When I rang around to find someone to fix our cooktop I was recommended from another tradesman to can Jason and Exceltek Group. He came out, found the problem, ordered the part, and returned to complete the job as quick as possible in these troubled times (he even wore a mask!). I was very happy with the service provided and if needed, I would definitely call on him again in the future.

Terry Cuskelly

Excellent prompt service! Would totally recommend to anyone who needs repairs. Thank you.

Michelle Samuel-Henderson

Speedy service. Friendly and HONEST.

Phil and Renate Daly

Very prompt on time arranged. Work completed efficiently. Friendly attitude and well presented. No hesitation in recommending Exceltek Group.

Jeanette Bailey

Very happy with the service received it was both professional and friendly, would recommend Exceltek Group for all your repair work needed.

Sue Tredinnick

Prompt & excellent service. 10/10 with thanks!

Graham Thornton

Jason was very easy to deal with, did a great job. He is always able to be contacted and very well priced for parts and labour. Jason’s contact number is now in my contact list. Many thanks!

Joanne Stewart

I was impressed! Thoroughly professional service all round.

Tom Stuart

Jason was prompt and friendly and where he could have replaced the part he opted to use one that was not being used in my machine, thereby reducing the cost. Have no hesitation to recommend him.

Dianne Arnold

I was very happy with the workmanship. Nice and easy going chap with total respect for our home and our appliance is 10 out of 10.

Jeff

Thanks Jason for your fast efficient service. I didn’t even have to wait for parts, my dryer is going better than ever! Thanks again.

Carol Wright

FIVE STARS – very professional, prompt and efficient service to a F&P dishwasher. Problem diagnosed quickly. Part ordered and repaired within a couple of days. Highly recommend Jason and the team!

Randall Group

Fast, prompt service and a very reasonable price to repair my freezer. I would have no hesitation in recommending Jason and his team.

Bruce McKinnon

Jason was great – Fast, efficient and friendly service.

Kim McFayden

Presented on time and quickly diagnosed the issue we were having with the dishwasher. Test ran the machine prior to leaving and all seemed to be OK. Pleasant gentleman who completed the job in a professional manner.

Jeanette Gatgens

Five Stars – Very professional, prompt and efficient service to my F&P dishwasher and oven problems. Highly recommend Jason and the team!

Helen Kristinovski

Awesome! Jason was extremely accommodating in coming out quickly. I’m very happy with his professionalism, expertise, price and flexibility in scheduling. I will definitely be using Exceltek again. Thank you!

Kristy De Lore

Jason is very prompt when we called for assistance. his manner is excellent. He is very efficient. A pleasure to deal with.

Robert Devereaux

Job well done. Prompt and efficient.

Matt Willoughby

Great service – Thanks for keeping my F&P laundry appliances alive!

Edwina Guard

Your serviceman in the Hunter area has once again showed how quick and experienced he was. I can HIGHLY recommend him for his pleasant manner and quick, quality service.

Steve Owens

As Emma’s mother, I organised a call for assistance when washing was trapped in the machine. Jason was not only there ASAP, he was honest with his advice and steered us towards a new purchase at an excellent price. Thank you Jason! I would give your business a 10/10 anytime!

Emma O'Leary

Jason Owen arrived this morning and has already fixed the problem. Very happy with the way the matter has been handled in all areas. Would recommend Exceltek Group to any other interested parties.

Ray McDowall

Thank you for the excellent and prompt service. I wouldn’t hesitate to to recommend you to others.

Bob Finlay

Great service! Arrived at stated time. Jason and Michael wasted no time in finding the fault with the fridge that was tripping the power circuit. They has the replacement defrost element in their Ute. All fixed in no time. They were very friendly and know all about home appliances. I am a VERY happy customer. Great people to deal with. Highly recommend Exceltek. They are excellent.

Brett Evans

Jason Owen of EXCELTEK GROUP did the job well and on time and had no problems. I’m happy to recommend him.

Justin Folland

Fantastic service from Jason Owen at the Newcastle brand. Very prompt, professional service. Thanks a million!

Janine McGrath

I have used EXCELTEK GROUP a few times now and they have always provided an excellent service. Very friendly and polite tradesmen. Highly recommended!

Josslyn Harrower

Our property continues to utilise Jason at Exceltek Group to look after all fo the property’s appliances. They are a friendly, Newcastle-based appliance repair company that continue to provide exceptional service, efficiency and quality and value for money 100% of the time!!

Jackie Gibbs - Property Manager, Quest Newcastle

Jason was a pleasure to do business with. He was reliable and prompt and it was great to have someone who gave good service.

Carol McEwan

I called Jason from Exceltek yesterday regarding malfunctioning washing machine. He assured me over the phone he had the parts in stock required to fix the washing machine based on my description of the problem. An appointment was made for today. At 8:30am Jason turned up. Within a few minuted the fault parts were replaced with new ones and washing machine was working again as normal. How’s the for service! Unbeatable. I could not believe how quickly and effortlessly Jason did the repair. Very Professional. I will not hesitate to call Jason for any future appliance repairs or replacements. Thanks Jason.

Peter Psaltis

Thanks Jason, great job and very efficient service. Great customer service.

Dale Erwin

Jason immediately responded to my enquiry and was on site and problem solved within minutes. Also very respectful of my space. THANK YOU.

Justine Cogan

Exceltek Group handles most of the real estate and property management appliance repair in Newcastle. Wile renting through Nextview Properties – Exceltek Group came to fix my dishwasher. Their service was prompt, on time and the licensed technician knew exactly what was wrong immediately. I was thoroughly impressed. I would recommend Exceltek Group to anyone who wants the job done, quickly, professionally, and for a competitive price.

Ms. Hannah

Fabulous service from friendly and professional tradesmen. Would totally recommend to all!!

Lyn Cook

Jason was great, he was able to get to Nelson Bay to fix our washing machine very quickly! Would recommend highly.

Allan Fisher

Very prompt and efficient service within 2 hrs from my phone call my washing machine was fixed. Thankyou Jason will recommend you to others.

Sharon Bons

First call back. Same day fix. Excellent service.

Cindy Hawkins

Great service, punctual, friendly and very helpful!

Lisa Stanton

Jason Owen is a highly recommended serviceman. Jason is ALWAYS quick to respond to repairs, efficient and also tidy. As the mangers of a large self-contained property management portfolio, his professionalism and timely manner are paramount to our business. Thanks Jason!

Joanne Quirk, Borelli Quirk Real Estate

This has been the best customer service from anyone who has done anything for me and I will highly recommend Jason Owen and Exceltek Group to everyone!

Scott Priestly

Jason Owen has done work for me for several years. He always gives excellent service, communicates well and is my first choice for any problems with major home appliances.

John Rodger

We have had Jason repair our oven and refrigerator. On both occasions he has arrived promptly and done the repairs quickly and efficiently. He is professional and friendly and a pleasure to deal with! Exceltek charges are most reasonable. I highly recommend him and wouldn’t go anywhere else!

Very professional and friendly service. They came on the day organised, rang 1/2 hr before, fixed our fridge and took credit card payment on the spot. Brilliant. Will definitely use Exceltek Group again!

Jane Pullin

Great service. Very friendly. Turned up on time. Recommended.

Robert Maginnity

Good service. Arrived promptly and tested work before leaving. Would highly recommend.

Jason was prompt, on time and knew what he was doing! He turned the dreaded service o your white goods/machinery into a pleasurable experience. Well done Jason.

Gary Jones

Fantastic, prompt response to an email enquiry as we were faced with an oven deli na prior to leaving for overseas and had to have a repair installed for the house-sitter. Jason was professional, reassuring and most importantly quick! Super satisfied thank you.

Katrina Padman

Excellent. Prompt very detailed search of the problem. Could use credit card to pay straight away and was emailed a receipt immediately. Jason responded promptly to any issues. Thank you.

Kara Osborne

Super fast and honest repair of our refrigerator. Great service!

Perry Lamb

Jason was excellent. Quick, efficient, professional and a lovely man!

Ann Blackwell

We were very satisfied with the service provided by Jason. Our fridge was not cooling properly and Jason was able to make a service call the morning following our phone call. He quickly identified the problem, replaced the faulty part and the fridge was back to operating properly in no time. All this was done in a friendly and knowledgeable manner. We would definitely use Jason’s services again.

Helen Vorlicek

Prompt service. Solved the problem quickly. Jason replaced the part and had refrigerator running less than an hour. Highly recommend.

Terry Anderson

Jason got the job done quickly and was very good to deal with. Highly recommended!

Jen

Service was excellent, prices very reasonable and VERY punctual. Highly recommend.

Garry Cutmore

Many thanks for your prompt service of my dishwasher this morning. I have received the emailed receipt. It’s a pleasure to find such professional service!

Lyn Pedlow

Thanks for your help Jason and saving us major expenses. Will recommend you and if we ever have to use your service again, no problem.

Michael Fitzgerald

Prompt and very helpful. Very pleasant manner and gave advice on another electrical item which I have since acted on.

Gill Chidgey

Seemed that Jason was on his way to us soon after our phone call for help. Prompt, pleasant, efficient.

Brian Doyle

Was pleased with the quick response and Jason was very nice and job completed to my satisfaction.

Elaine Ellery

Very friendly and efficient servicemen. Good and fast service. Would highly recommend, thank you!

Vicki Penfold

Great service and found an effective and cost effective way to solve our problem. Would definitely recommend.

Chloe Ellenbacher

Excellent and extremely prompt service. Thank you so much!

Linda Webster

Jason was a thoroughly professional and pleasant tradesman to deal with. He was extremely helpful and repaired my washing machine quickly after initially being told be another company that it couldn’t be repaired. I’ll be suing Exceltek again the next time I need an appliance repaired or installed.

Ryan Hodder

Fabulous service. Jason was prompt in responding to my initial contact and scheduled a visit very quickly! Service was very friendly and very efficient. Highly recommend.

Roz Hall

Outstanding service!!! Highly recommended.

Matt Murphy

I have known Jason in a professional capacity since I moved to Acculon Apartments ten years go. During this time, Jason has efficiently addressed a variety of technical problems I have had with numerous appliances from a wide range of manufacturers, including Fisher & Paykel. In his dealings with me, Jason has always been straightforward and accommodating. Jason’s reliability and his communication regarding appointments and problems with appliances are commendable.

Julie Yarrow

Excellent service from Jason. Prompt response to our request for service, arrived quickly and fixed the problem in no time at all at a very reasonable price. Really knew what was doing and had all the necessary parts on hand.

David Jones

Efficient and professional crew. It was pleasing to see the team sing the additional PPE in the midst of COVID 19 pandemic.

Matt King

Exceptional service from Jason. My washing machine stopped working on Sunday afternoon and after sending an online request for a booking he was there Monday morning at 10:30! I can highly recommend Exceltek Group for your repairs!

Megan Boyle

Jason was fantastic. Friendly, flexible. He txt me when on his way and even though he arrived before me he was more than happy to wait.

Rachel Marxsen

Jason Own has been and completed his job. He was GREAT, on time and did good work.

Michele Purcell

Great service! Came the next day. Washing machine working like new again!

Don O'Hara

FANTASTIC SERVICE! Prompt response, great communication and the job was done quickly and efficiently! Thank you so much Jason & Michael :))

Lesley Read

Really impressed. Came to my house for repair very promptly. Arrive on time after a courtesy call before arriving. Very quickly diagnosed the problem and fixed it within 30 minutes. They were very polite and removed their boots at the door. Would highly recommend their service to anyone.

Cherrie Strachan

I am happy to recommend Jason Owen of Exceltek Group. The repairs are always carried out in a professional manner, speedy and he is easy to deal with. No job is too small or too big and Jason is happy to give advice instead o wasting time and money! Invoices are easy to read and come through electronically making it a quick and easy process Highly recommended.

Jessica Babb, Property Manager - Leah Jay

or call
0473 025 159

See what our happy customers have to say about us!

Leave us a Review!

Appliance Repair Newcastle & Brisbane

Need your appliance repaired?

Need Your Appliance Repaired?

or call 0473 025 159

See what our happy customers have to say about us!

Leave us a Review!

Appliance Repair Newcastle & Brisbane

Need your appliance repaired?

Need Your Appliance Repaired?

or call
0473 025 159