See what our happy customers have to say about us!
Based on 51 reviews
John Grover
08:23 09 Aug 22
Very polite on time and know what they are doing , taking time to listen and explain each step and results of the repairs. The costs are fair. Highly recommend them.
Raymond Watkins
01:09 09 Aug 22
Michael was our technician. What a lovely knowledgeable young guy. Not only was he presentable & polite but was very skilled in his profession. I would have no trouble recommending Exceltek Group Services. Very professional, prompt & reliable. Cost efficient to get repairs done.
Phillip Turnbull
05:56 14 Jul 22
Easy from the first phone call to completion. Very happy will recommend Phil Turnbull
WARREN ZAHNOW
23:41 26 Jun 22
I rang them they got back to with in an hour or so and they were here and looked at the dishwasher with in half an hourFound the problem and ordered the parts neededWhen they had received the parts they rang and were here again with in 20 minutes and repaired the dishwasher excellent response and time great service would recommend and will continue to use again in the future if needed
Collette N
08:11 20 May 22
A company that provides excellent communication from the initial contact with Jacinta at Head Office to Neil who offered outstanding same day service after hours to repair a Fisher & Paykel washing machine issue. Neil contacted me promptly, providing text/phone call updates to arrival time. He diagnosed the issue with knowledgeable efficiency and explanation. New part was installed, machine tested for any other issues (thankfully none!) rebalanced correctly and all at an affordable cost. How refreshing to meet a friendly, reliable, professional, knowledgeable and efficient technician! Highly recommended 5 stars
Dave Baker
08:51 18 May 22
Neil was prompt and experienced. Did the job in no time.
Richard and Kerry Evenson
01:20 18 May 22
Prompt ,Professional,High degree of knowledge.When only the best will do.
Carla Brown
06:33 10 May 22
I contacted this company as my dryer had stopped heating. They were able to come out the following day and fix the issue. Very prompt and professional service.
Robyn Pen
19:45 03 May 22
Always great service and very knowledgeable technician.
Mick higginbottom
08:13 11 Apr 22
Great people to deal with, just waiting on a refund. Very knowledgeable.
Robyn Pen
21:57 19 Mar 22
Very knowledgeable,fast efficient service.
Chris Travis
10:26 18 Mar 22
Great communication and the best idea to repair my appliance rather than replace them. Thanks
Chris Travis
10:17 17 Mar 22
Great communication throughout the whole process.They were clear with time for arrival and when parts would come. There were no surprises.I would recommend very highly to anyone needing a repair service.
Sheree Johnson
11:57 21 Feb 22
So glad to have found Neil and Exceltek. Bought a second hand F&P dryer that needed a service and a replacement part. Neil was knowledgeable, professional and great value and I’d happily recommend him to anyone.
Peter Lapworth
08:53 17 Feb 22
Had Neil out to install my new dishwasher. He was very professional and ran me through all the functions and settings once installed. I highly recommend him and would use again.
Krystan R
07:57 16 Feb 22
My Fisher & Paykel dish drawer failed. I was on the phone forever with F&P and gave up. Then I found out that exceltek was an authorised fisher & paykel specialists and I called them. Neil came out at the exact day and time as arranged with the office manager and life is good! Thank you so much Neil!
Kathy Dyson
07:54 16 Feb 22
Neil come and repaired our dishwasher. He was super knowledgeable, polite, professional and most of all on time. We will definitely be using Excelteck again for our white good repairs. Thanks so much Neil!!
Kirsty North
10:04 15 Feb 22
Very professional service! When I thought my dryer was completely had it, and I was going to be up for a new one. Neil came to take a look and was very helpful, professional and dryer was back to as good as new in no time!Would highly recommend
Libby Penny
09:53 15 Feb 22
Would highly recommend Exceltek, especially for Fisher and Paykel repairs. Neil was very friendly and thorough and fixed the problem straight away as well as offering extra advice on maintenance.
Lola Bentley
08:29 15 Feb 22
The water/ice dispenser on our westinghouse fridge was not working. I called several companies and the only one who responded was EXCELTEKGROUP. Their office manager Jacinta was so polite and arranged for Neil to attend at their earliest availabilty. Neil came on time, fixed the issue. So drama free and professional! Definitely recommend!
Ryan Casha Racing
07:30 15 Feb 22
Highly recommend. Great service, was punctual and Neil found the issue as soon as he took a look. Knowledgeable, affordable and great service. Much appreciated.
william laurie
05:14 15 Feb 22
Professional and honest work will definitely be calling again
Rosemary Dodds
03:37 15 Feb 22
Thoroughly happy with the service and repair of my washing machine. Service engineer very knowledgeable and explanation regarding repair was easy to understand am happy to recommend Exceltek
Patricia Davidson
02:49 15 Feb 22
Neil found the problem straight away and fixed it. I would use him again and recommend his service.
Terry Seiver
22:32 09 Dec 20
Jason just fixed a couple of issues with out Fisher & Paykel fridge. His service was first rate. Highly recommend.
Jennifer Robinson
21:26 14 Aug 20
Great communication, quick to return calls, professional, prompt, clean and economical. Highly recommend this company.
Daniel Reynolds
05:20 27 May 20
Great service and price, would definitely contact them if i had any more issues.
Patricia Tanner
08:58 29 Apr 20
Cheerful and professional. Very reasonable call out fee and we were lucky that they were able to fix our dryer in that designated time so didn't have to pay for any extras.
wendy scott
03:06 24 Apr 20
Great service and quick delivery very happy with my beautiful new NEFF oven. Prices compare well to large retailers.
Don O'Hara
10:42 29 Feb 20
Great service. Came the next day. Washing machine working like New again.
Cate Larke
21:55 02 Jan 20
Jason and his apprentice came out to fix our fridge that had stopped cooling. Quickly found the problem and fixed. Great service.Professional. Highly recommend.
Tracy Parish
23:10 25 Jul 18
Came back a 2nd time after the initial repair and stayed for an hour finding the problem without charge! A t-shirt had managed to get into a place is shouldn't have! Jason was great literally pulling it apart - saved me the cost of a new washer for sure - Thanks guys!!
David Newby
22:53 17 May 18
Great service - turned up on time (in fact a bit early) and fixed it in under 10 mins - excellent
Christopher Bean
04:33 11 Dec 17
Exemplary service by the EXCELTEK Team ; as a “spec home” developer having all the “white goods” operational is an absolute prerequisite- blue ribbon service !!
Wendy Brown
20:26 19 Oct 17
Great service, knowledge and prices. Jason took the time to explain everything and was friendly and professional. Highly recommended!
Rosemary Dodds
02:49 16 Oct 17
Very prompt service excellent knowledge and perfect repair A pleasure to deal with I have no hesitation recommending
Jessica Compaan
23:56 11 Oct 17
Jason is the best white goods repairer I have encountered. Great knowledge on products and great prices. He will always tell you if it’s worth repairing or replacing.
Kathy Dyson
11:28 11 Oct 17
Over the past few years I’ve had Jason out to many of my homes and office space to repair my white goods.I’ve always found Jason very professional, on time, reasonably price and very honest. Jason is my go to when my white goods are on the blink.I would recommend Jason to anyone that needs there white goods repaired, you won’t be disappointed.Thanks Jason.
Ebony Antcliff
08:29 11 Oct 17
Jason is a true professional! I highly recommend him to anyone needing assistance in appliance repairs. Communication was spot on and even turned up when he said he would! How refreshing a tradie actually turning up and even on time. Happy customer :)
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